Not Registered for Online Services?
The surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.
This impartial observer will be a nurse or healthcare assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse is unavailable at the time of your consultation then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
GPs in Training
Our practice is approved to train fully qualified doctors who wish to specialise in general practice. Our GP registrar will have had two to four years of experience as a qualified hospital doctor working in various specialities. They consult patients on their own, under the mentorship of our trainer, Dr Kohli.
Occasionally we ask permission to video a consultation. You will always be asked in advance and are given the option not to take part, and this will not affect your care in any way. No recording will be taken without your consent and the camera will be switched off on request. These videos are used only for educational purposes with the doctor doing the consultation and are destroyed after use.
Dr Mae Zun Swe is currently the GP registrar at the practice.
We are also approved to train medical students who spend up to six weeks with us. Medical students see patients along with their mentors.
We will always advise you if you are seeing a medical student or a GP registrar.
Housebound patients and those too ill to attend the medical centre may request a home visit by calling 01908 568 446
You will be asked for brief details of the problem so the doctor can judge the urgency of the visit. Please attend the surgery if at all possible. Home visits are at the discretion of the doctor.
- Routine Home Visits – Please try to call before 10:00 if possible.
- Urgent Home Visits – Will be passed to the duty doctor who will ring to assess the problem more fully.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Patients registered with one of 22 practices (of which Hilltops is one) in the Milton Keynes Collaboration will have the added convenience of being able to see a GP or other healthcare professional outside of normal working hours including evenings and weekends.
Please ask at reception for more information.